Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24×7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don’t have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
REVOLUTIONIZE YOUR CUSTOMER SUPPORT WITH RICHPANEL
👉 Resolve repetitive questions immediately in real time 24×7
👉 Self-service that works on live chat, help center, SMS and email (coming soon)
👉 Help agents resolve faster. Unify all channels and customer data in one screen.
👉 Connect high intent visitors with live chat agents and convert more
👉 Manage your staff efficiently with smart scheduling, assignment and reporting
👉 Omnichannel Helpdesk & Ticketing
👉 Integrated Ecommerce Self-service
👉 Modern Live Chat & Messaging
REASONS WHY YOU SHOULD SWITCH TO RICHPANEL
1. SELF-SERVICE PORTAL
Allow the repetitive questions to be resolved immediately in real time 24×7.
2. AGENT HELP DESK
Save agent time by unifying all channels and customer data in one screen.
Richpanel integrates with your entire tech stack.
4. CHAT CAMPAIGNS
Connect high intent visitors with live chat agents and convert more visitors.
5. REPORTING & SCHEDULING
Manage your staff efficiently with smart scheduling, assignment and reporting.
6. MOBILE APP
Resolve anytime, anywhere on the go. All designs are mobile first. Works across all screen sizes.
7. SUPPORT MULTIPLE STORES
Running multiple stores? Set up store-specific branding and support all customers from one place.
8. SUPPORT MULTIPLE LANGUAGES
Set up self-service & live chat in English, Spanish, Dutch, Norwegian, German & French. Don’t see your language here? Contact us and we’ll add it.
9. EASILY MIGRATE FROM EXISTING HELP DESK
Easily migrate from Gorgias, Kustomer, Zendesk, Freshdesk, Helpscout, Intercom, and Live chat. Join the 1,000+ businesses that have upgraded Richpanel. Contact us for migration assistance.
HOW TO GET STARTED
Want to learn how you can power up your WooCommerce store support with Richpanel? Book a demo here or Sign-up here to see it in action.
Once you install the plugin, follow these steps:
- Install the plugin.
- Open the plugin and it will ask for an API Key and API Secret.
- Enter your unique Richpanel API Key and API Secret.
- Click on the “Save Keys” button to save your API tokens.
- If you don’t have API tokens, sign up for free now and get one!
- After saved the API keys on your store, you will see options to “Sync Orders” and “Sync Subscriptions”.
- Use these options to sync the orders and subscription details of your customers with Richpanel.
How to get started?
To get started with Richpanel Book a demo here or Sign-up here to see it in action.
What are the messaging channels Richpanel supports?
Richpanel connects with your support email, Facebook and Instagram Pages, WhatsApp Business and live chat to bring all the messages in one inbox.
What are the integrations available?
Richpanel supports WooCommerce, Shopify, Magento, Facebook, Instagram, Aircall, Hubspot, Segment.com, Smile, Recharge, Custom APIs and 20+ integrations.
Contributors & Developers
“Richpanel Self-Service & Help Desk” is open source software. The following people have contributed to this plugin.Contributors
Translate “Richpanel Self-Service & Help Desk” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
2021-09-02 – version 2.3.2
* Preventing loading of messenger on admin screen
2021-06-25 – version 2.3.1
* Added suppport for item based tracking
2021-04-23 – version 2.3.0
* Added auto update and removed backward compatibility
2021-04-01 – version 2.2.9
* Added refund tracking
2021-03-05 – version 2.2.8
* Added lineItemId to handle duplicate custom order
2020-12-18 – version 2.2.7
* Removed direct call for order properties
2020-09-21 – version 2.2.6
* Optimized tracking code fetch
2020-07-27 – version 2.2.5
* Updated plugin to fetch order number
2020-04-17 – version 2.2.4
* Minor fixes
2020-02-25 – version 2.2.3
* Updated variant tracking info
2020-01-31 – version 2.2.2
* Added support for canada post tracking
2019-10-24 – version 2.2.0
* Update plugin action links
2019-10-18 – version 2.1.0
* Update plugin installation flow
2019-08-30 – version 2.0.3
* Updated URLs in Shipment & Tracking Helpdesk
* Updated Queries in Live Chat
* Made helpdesk plugin compatible with new version
2019-06-01 – version 2.0.2
* Updated Event Names and added User Details
* Improvements to mobile version of help desk
* Added animations when transitioning to different screens in the help desk
* Added UI improvements to live chat
* Added device tracking & channel tracking in CRM
* Added integration with WooCommerce Shipment Tracking
* See order & shipment tracking details inside helpdesk
* Agents can use order information in live chat & email
2018-04-01 – version 2.0.1
* Subscription Update
* Launched mobile compatible version of the help desk
* New and improved customer timelines in the help desk
* Converted conversations report in help desk
* Track which live chats resulted in a conversion and track them in helpdesk reports
2019-02-01 – version 2.0.0
* Updated Event Structure
* A new improved version of the help desk
* Inrtoduced customer survey on live chat and email conversations
* Customer satisfaction reports and surveys in help desk
* Filter helpdesk satisfaction reports by star rating and agents
* New and improved live chat messenger
* Conversation list in the live chat view
* Customers can continue live chats on email and vice versa
2018-12-01 – version 1.0.6
* Tracking all product interactions and display inside help desk
* Option to route chats to colleagues
* Filter conversations in the help desk by tags, user type (customer or visitor) & channels (email or Live chat)
2018-10-01 – version 1.0.4
* Set up chat bots for visitor qualification
* Route live chat to different teams based on responses
* Set a greeting and inrto message in live chat
* Set chat bots in live chat messenger
* Configure live chat visibility based on different urls
* Option to tag colleagues in the help desk
* Add private notes that are not visible to customers
2018-08-01 – version 1.0.2
* View and manage different views in the help desk
* Leave private notes in the helpdesk
* Configure live chat launcher
* Different live chat appearance for logged-in users and visitors
* Imporvements to mobile comptability of live chat
* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more
2018-06-01 – version 1.0.1
* Imrpovements to live chat apperance
* Admin can collect visitor details in live chat
* Set online and offline Chat hours
* Begin live chat only after collecting qualification Details
* Configure live chat widget colors
2018-04-01 – version 1.0.0
* Launched live chat & Helpdesk
* Integration with WooCommerce